I will preface this review by saying that I do not like giving negative reviews, but this was my honest experience with this business. Shame on me for trusting Steve H. at Mr. Transmission for "keeping his word." Essentially, that means "doing what you say you'll do." After having my car towed to this location a few months ago, I spoke with Steve over the phone and he told me I would need my transmission rebuilt and it would cost $2500 if I decided to have them do the repairs. Steve said, "If I did not decide to have it fixed there, it would just be $100, the cost to cover the towing." And every time I called him, he ASSURED me that it would only cost me $100 for the cost of the towing if I didn't choose to have the work done at his shop. I said, "OK, thank you." At the time I brought my car in, I learned my father had just been diagnosed with terminal cancer and I would need some time to decide. Each time I called, he said, "No problem. Take all the time you need." I specifically asked Steve if there was a storage fee because my regular mechanic told me auto repair shops will sometimes charge this fee without telling the customer if you leave your car with them over time. In fact, Steve told me several times that I could take as long as I needed to decide considering that my dad was dying at the time and because he had a lot full of other customers' cars with the same transmission issues as I had. I repeatedly asked Steve, the manager, if I was being charged for storage and I was told every single time, No. I informed him that I would remove it from the shop and have it brought back to my house if that was the case. He again said, "No, it would only cost you $100 for the towing." Once I was able to do so, I called Steve to arrange to get my car out having been assured it would only be $100. When I spoke with him last, I was informed that he would not release my car until I paid $375.00 for storage fees plus $100.00 for the towing. That he was ONLY charging me for 15 days of storage at $25 a day. What storage fees? I was in disbelief. On the phone, he said he sent a certified letter... No Sir. There was never a certified letter sent nor did I ever sign one. Not one time did this business try to call me on the phone to tell me that they were going to start to charge for storage even after I called and talked to Steve H. several times just to make sure. I was always told, "Take all the time you need. It would just be the $100 to cover the cost of towing." In our last phone conversation, I stopped him before he indignantly started to tell me, "You know what is wrong with America today?" I asked him, "Why are you yelling?" And then he hung up the phone on me.
Transmission Hero was opened as of October 1, 2020 under new ownership. Transmission Hero has no affiliation with Mr. Transmission #172. Mr. Transmission ceased operating at this location as of September 30, 2020. If you prefer to have your vehicle worked on by Mr. Transmission you may reach them at their Cassat Avenue location in Jacksonville, FL (904-387-5648) .
- Transmission Hero